Shipping and Delivery Policy
We currently offer delivery services to specified areas within [insert delivery areas]. Please check our website or contact our customer support team to confirm if your location is within our delivery area.
Delivery Options and Charges
(b) The delivery charges, if applicable, will be clearly displayed during the checkout process. Additional charges may apply for express or scheduled delivery services.
(b) We will provide you with an estimated delivery date or time slot. You may also receive notifications or updates regarding the status of your delivery.
(b) If no one is available to receive the delivery at the specified address, our delivery personnel may leave the order in a safe location or reschedule the delivery as per our discretion. In such cases, we will make reasonable efforts to inform you of the delivery status.
(c) If a delivery attempt is unsuccessful due to reasons beyond our control or if you fail to accept the delivery, additional charges may apply for subsequent delivery attempts or order rescheduling.
We may provide order tracking services that allow you to monitor the status of your delivery. You can access the tracking information through our website or mobile application.
Delayed or Undelivered Orders
(b) If your order is undelivered or significantly delayed, please contact our customer support team for assistance. We will investigate the matter and provide appropriate solutions, which may include rescheduling the delivery or issuing a refund.
Damaged or Missing Items
(b) We may require photographic evidence or other documentation to support your claim. We will make reasonable efforts to resolve the issue, which may involve replacing the damaged or missing items or issuing a refund or credit.
Governing Law and Jurisdiction
By making a purchase from ESmart Grocery Store, you acknowledge and agree to be bound by the terms and conditions of this Shipping and Delivery Policy.